Methods for dealing with the madness (2)
˘Don't have rules exclusively for teens
˘Consistency is key.
lAll library staffers need to be alerted when a teen has broken a rule more than once
lBe consistent with rules
˘Develop relationships with teens
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Teens will notice if they’re shushed for being loud, but adults are allowed to carry on loud, raucous conversations
Most important – be visible to teens.  Meet them when they come through the doors after school (Memphis reference here?) and develop relationships with them.