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Getting started with IM service at your library


For libraries that wish to use Instant Messaging for reference service, a good option might be LibraryH3lp. LibraryH3lp is a product geared specifically toward chat reference and has a widget, as well as features that allow tagging for follow-up and emailing of transcripts.

SCLS is subscribing to LibraryH3lp through the state and is coordinating a pilot virtual reference chat project for SCLS libraries. If you're interested in more information, contact Jean Anderson.

IM Culture

Libraries offering IM reference service using LibraryH3lp

For more information about IM, contact Rose Ziech.