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OverDrive Digital Audiobooks & Video
Information for Library Staff


Help & Support



What is OverDrive?

OverDrive is a vendor (like OCLC or EBSCO). Their product features downloadable audiobooks, ebooks, magazines, and streaming video. Wisconsin's OverDrive site is branded "Wisconsin's Digital Library" and can be found here:


How will patrons find it?


What publicity materials are available?

Publicity materials are available in the form of sample press releases, bookmarks, flyers, and shelftalkers -- see OverDrive Promotional Materials for samples and ordering information.


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What content is there?

OverDrive partners with many publishers. Currently WPLC licenses downloadable audiobooks, ebooks, magazines, and a small collection of streaming videos.


Who selects this content?

A WPLC selection committee is selecting the content. SCLS Representatives are Kelly Allen (Oregon) and Beth Price (Madison). You can recommend titles for WPLC to purchase when using the OverDrive site. Recommendations are forwarded to the selection committee for review.

The WPLC Collection Development Policy (pdf) is available on the WPLC website.


Who can have access to this service?

Any patron living in the 7-county area of SCLS.  Reciprocal LINKcat library card holders who live outside of the 7-county area cannot have access through SCLS.  These patrons can access the service through their local library system.


How much do patrons use this service?

Statistics for OverDrive are available in the Reference Databases Information area of the SCLS web site, under "Usage Statistics for Reference Databases." The service was started in October 2005.


How is the collection funded?

Wisconsin's Digital Library is a project of the Wisconsin Public Library Consortium (WPLC), a consortium of all the library systems in Wisconsin. SCLS pays the WPLC membership fee which allows all SCLS libraries to be part of the WPLC Digital Media Buying Pool.


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Help & support


Where can I find answers to patrons' frequently-asked questions?

Please check OverDrive Help for answers to patrons' most frequently asked questions.


Can I have the OverDrive software installed on my library computers?

The OverDrive Media Console software is available on SCLS network patron PCs through the OverDrive Media Console icon on the desktop of patron PCs. Patrons may also use it on their own laptops/devices via the library's wireless network.


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What needs to be done after changing a patron's barcode?

When a patron gets a new barcode, library staff can use an OverDrive Marketplace account to log in and merge the patron's old barcode and new barcode. As soon as the two accounts are merged, the patron will be able to access their OverDrive holds and transactions using their new barcode.

If your library doesn't have an OverDrive Marketplace account, please contact Jean Anderson.

Library staff and the patron will need to wait until the next day for the new card number to work as new numbers are added to the authentication database through an overnight process.


Can patrons still check out titles from within the library, even without the software?

Yes. Patrons can check out the titles in the library, and then go home to download them. If the library offers a wireless network, patrons may use their own laptops/devices to download some titles in the library via the wireless network.


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Who can library staff contact for help?

Help websites: The website for Wisconsin's Digital Library includes help and information on compatible devices and formats. Patrons should contact their local library as the first line of support.

OverDrive Support Request Form: Library staff may request accounts to contact OverDrive Support by contacting Jean Anderson. The form for obtaining technical support is part of OverDrive Marketplace, a staff-only website provided by OverDrive. Support requests are submitted by logging in to the OverDrive Marketplace website and filling out the form. OverDrive assigns a case number to each request and responds to library staff via email.

WPLC Support Request Form: If the problem is not covered elsewhere, patrons may request help using the WPLC OverDrive Support Request form. They will be prompted for:

Requests will be directed to the library the patron selects on the form.

Library staff and patrons can also find OverDrive tutorials and other information on the BadgerLearn Pro site.

TechBits posts pertaining to OverDrive are archived on the TechBits blog.


Where can library staff get training?


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For more information about OverDrive, contact the Help Desk.