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OverDrive Support Request Form for Library Staff

Library staff may request accounts to contact OverDrive Support directly via OverDrive's Support Request Form. Email to request an account.

The form for obtaining technical support is part of Content Reserve, a staff-only website provided by OverDrive. Support requests are submitted by logging in to the Content Reserve website and filling out the form. OverDrive assigns a case number to each request and responds to library staff via email.

Instructions for using the OverDrive Support Request Form

How to log in and find the support form (video, 51 sec.).

Training and Slides about contacting OverDrive Support.

Support Request Form "Don'ts"

The WPLC support agreement with OverDrive prohibits the following actions:

Additional Content Reserve Features


Reactivate a download

A license for a checked out title is downloaded when a patron clicks the 'download' button from the download Library. A borrower might report: 

Why does this happen?

Use Content Reserve to reactivate a download. You will need the borrower's library card number and title.


For more information about OverDrive, contact the Help Desk.