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Emergency Support:
Who to Call When


  Monday-Friday Saturday, Sunday, and Holidays
Before 8:00 Should NOT call. Library Online maintenance happens in the morning before 8:00. Call Library Online support:
(phone number has been sent to you).
8:00-5:00
  1. Check the SCLS status page to see if there is a known problem.
  2. Call Kerri: 608-246-7971
  3. Call Dan on his cell: 608-577-0788
  4. Call Dan at his office: 608-246-4601
  5. Call Stef: 608-245-5799
  6. Call the SCLS Administration office (608-246-7970) and let them know that Library Online is down. They will track down Kerri, Dan or Stef or call Library Online support.
After 5:00 Call Library Online support (phone number has been sent to you).


Any non-emergency Library Online calls should be sent to Kerri.


For more information about Library Online, contact Kerri Hilbelink.


Page created 03/04.
Page updated 11/07.

South Central Library System
4610 South Biltmore Lane
Madison, WI 53718
(608) 246-7970