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Notes from the 4/27/05 Telus Users Group


3.2 update

We are still in testing of the 3.2 version of Telus. We could upgrade the server to 3.2 without updating the software on the workstations. This would allow us to test print management at Marshfield over the summer.

In addition to the print management, 3.2 server has some other benefits:

There are currently a few bugs that may or may not be fixed, if we decide to move ahead with putting up the 3.2 server sooner rather than later:

Telus is working on these issues, and hope to have them fixed soon.

It was decided that we should go ahead with the upgrade to 3.2 server, as long as it can happen before the summer crowds start.

Print management will be tested in Marshfield as soon as in-house testing is completed. It could be installed on non-LINK machines after Marshfield is tested. LINK machines will need to wait for the migration to Windows XP.

Expired cards

LINK expired cards are still working in Telus. This is an ongoing problem. We hope to have the solution in place by June 1st.

We will expire cards for 3 months at a time, beginning with before January 2004. After that, we'll wait 2 weeks, and then expire the next 3 months until we are caught up.

Report changes

The average booking duration report has been cleaned up. You no longer have to worry about closed days interfering with the numbers.

One clarification about this report: The "Booking slots used" number counts ALL slots used, even when these are consecutive bookings that have been consolidated. So, for example, if a patron logs in at 1:00 for 2 half-hour sessions, consolidated into one session from 1:00-2:00, this counts as 2 sessions in the "Average Booking Duration" report. However, it counts as 1 session in the "Equipment Utilization Summary" report.

PIN numbers

LINK will require PIN numbers, as of January 1, 2006. Should we change to PIN numbers in Telus for LINK prior to that date, or when?

It was decided that we will change to PIN numbers in January, 2006. When this change is made, the screens will be changed to ask for PIN numbers instead of last 4 digits of phone number (although Portage County will still use the last 4 digits of the phone number).

Flash training tutorials

Stef mentioned that they could create some flash training videos to use for Telus, and asked if this would be helpful.

People felt that the printed handouts were more helpful, but that these might be helpful for print management training.

3.2 does have better documentation that will be shared with everyone.


If a patron is suspended, once their suspension is over, it disappears from the system UNLESS the "Permanent record" box was checked when the suspension was created. It was suggested that the "Permanent record" box should be checked by default. Stef will check on this with Telus.|

We discussed suspension amounts. Madison typically gives people 1 warning for inappropriate behavior, and then suspends them for 1 week. If they have another offense, they suspend them for 2 additional weeks. If they use 2 cards, the offender card is suspended for 1 week. Marshfield also give people 1 warning for inappropriate behavior, and then suspend them for 1 month.

You can see how long someone was suspended for by:

  1. Log into
  2. From the "Bookings" menu, choose "Patron Infraction/Suspension/Restriction"
  3. Type in the card number to look up.
  4. Scroll to the bottom and click the "Search" button.
  5. Click on the "Edit" button at the end of the line you'd like to modify.
  6. Click the "Edit suspension" button.

You'll then see the details of the suspension, including how long they were suspended for.

A dream for a new version

It would be nice if, in administration, you could see everything about a patron at once, rather than having to go to different places, and different reports. So, a library staff person could type in a barcode number, and see the reports, suspensions, time extensions, etc., all related to that barcode, rather than having to jump from place to place.


Ashman has 2 computers in 2 "express" types. Patrons are allowed 20 minutes on each machine, and then they have to move to another. They are required to log in.

This is a little different from what Monona, Stoughton and Oregon are doing with "Express". They each have 1 computer where patrons are not required to log in. Monona's computer is limited in where it can go, so this hasn't been an issue. Stoughton hasn't had any complaints about this. They find it easier than issuing temporary cards to visitors. Oregon hasn't had many problems, either, but the kids have figured out that they can just keep hitting the button to start another session, so they do have to police it some.

Thoughts to the libraries who were thinking about joining the Telus group

A library suggested that the people thinking about coming up on Telus should wait until Fall because of the significant time it took to train patrons on how to use the system.

Some libraries agreed. Others thought that patron training was not that big of an issue. They found that patrons would help each other with the system.

Coming up on Telus will put a strain on the circ staff at first. They will need to fix phone numbers and assign cards. However, putting signs up a couple of weeks ahead can cut down on this.

Temporary numbers

Some libraries are using "Internet only" cards they created in Dynix for temporary cards.

Others are generating temporary cards every day that expire the next day. Some are creating temporary cards that last for longer times. For example, Marshfield creates cards that last 1 week.

When creating temporary patrons, most libraries don't need to choose a patron type. This got a little confusing when all of the patron types changed.

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