Enterprise Wireless Support

 

 

What does the Access Point (AP) look like?

Front: Indicator light   Back: Plugs (Console, Ethernet, and 48VDC)
Access Point (front)  

Access Point (back)

Click on picture to enlarge
 
Click on picture to enlarge

Access Point (AP) information and troubleshooting

Indicator Light

The access point indicator light's color and behavior can mean different things:

  • Solid Blue = connected to server and clients are connected
  • Solid Green = connected to server and no clients are connected
  • Flashing Green = searching for server
    • This most commonly occurs after power or network outages, or after power cycling the AP or network equipment.
    • Wait 5 minutes for the light to go solid green.
    • If the light is still flashing after 5 minutes, call the Help Desk.
  • Flashing Red, Green, Yellow = can’t find server
    • Call the Help Desk.
  • No light = no power
    • If your AP is on a desk or shelf,
      • make sure it’s plugged in. The AP can become unplugged at the AP, at the power brick, or the power outlet.
      • For assistance, call the Help Desk.
    • If your AP is mounted to the ceiling, call the Help Desk.
Power

The access points have 2 possible types of power, depending on the configuration at the library.

Standard Power Cable (usually used when the AP sits on a shelf or desk)

Access Point standard power cable
Click on picture to enlarge
Power Injector (usually used when the AP is mounted to the ceiling)
Back of AP Power injector (top) Power injector (front)
Access Point - Power Injector Power Injector Power Injector - Front
Click on pictures to enlarge

Other information about the Enterprise Wireless service

  • The Enterprise Wireless is on the SCLS network.  If the SCLS network is down, then the Enterprise Wireless is down.
  • The Enterprise Wireless is available 24/7.  If 24/7 availability is a problem, contact the Help Desk.  Don’t unplug the Access Point to make it unavailable!
  • There are multiple wireless signals associated with the Access Point:
    • Library-Wireless = Open to everyone
    • Staff = Available to library staff with SCLS-supported laptops. (Coming 2012)
For more information, contact: