- SCLS HQ
SCLS Headquarters is open 8 a.m. until 4:30 p.m. Monday through Friday, but most staff are still working remotely. We have a tentative return date of Sept. 7, but the reopening date will be re-evaluated as conditions change and when local health department regulations allow. SCLS is located in Dane County and is subject to its health regulations. https://publichealthmdc.com/coronavirus. The current SCLS Forward Dane Re-Opening Plan is available here.
- Heidi Moe, Office Manager, is working 8 a.m. until 1 p.m. and Kerrie Goeden is working 11:30 a.m. until 4:30 p.m. Monday through Friday. Other SCLS staff are in and out of the building as work requires. Visitors will be masked at all times while on site at SCLS Headquarters. It is at the discretion of libraries if they want SCLS staff to visit their sites to do work.
- Field Visits by SCLS personnel.
1. It is at the discretion of libraries if they want SCLS staff to come in and do work.
2. SCLS personnel will contact the library via email or phone to schedule a date and time. Technology team members will inform the libraries that computer equipment has been sanitized and ready for install.
3. SCLS personnel will sanitize their hands and wear masks to help libraries' staff feel more comfortable and maintain a social distance of 6 feet.
4. SCLS will request member library staff to also wear masks, use sanitizer and maintain a distance of 6 feet when SCLS personnel are on site. This will be requested during the setup of the appointment.
5. Library staff interacting with SCLS staff need to be identified and recorded into the SCLS COVID-19 Field calendar for contact tracing. SCLS encourages member libraries to facilitate their own contact tracing by maintaining detailed staff schedules.
6. SCLS personnel will transport equipment in their own vehicle (to lessen the load for delivery and avoid further contact with anyone) and remove any supplies e.g. cardboard boxes, equipment when done.
7. SCLS personnel will also arrange with library staff a procedure for when to arrive, which door to enter, and a location in the library away from member library staff to unbox or prepare equipment.
- SCLS headquarters staff are meeting virtually the second and fourth Monday of each month at 9:30 am.
- All SCLS meetings will still occur and use remote technology.
You can contact SCLS staff members by phone or email. The exception is Technology and Help Desk support. See the "SCLS Help Desk Support" dropdown below for Help Desk contact information.
- SCLS Delivery
SCLS Delivery is now open five days a week, employing a 24-hour quarantine of all picked up materials. Saturday service and twice daily service continue to be suspended. Resumption will be based on volume analysis.For libraries, that means that dropped off materials shall be held on your site for the quarantine period you have determined.
- Corey Baumann, Delivery Services Coordinator, is handling all delivery issues.
- SCLS Help Desk Support (for member libraries only)
(SCLS member libraries only)
The SCLS Help Desk is available as usual M-F from 8:30-5 pm. However, the number to call is now (608) 571-7243. We no longer have easy access to our Voice Mail as staff are working remotely, so the old number is no longer operational. After Hours Support for emergencies will continue as usual.
The Helpdesk Portal is still the preferred way to submit tickets, but Library Staff members who are working from home without remote access to the SCLS network can submit a ticket by sending an email to .
- Pandemic Support for ILS
Most ILS services are back to pre-pandemic normal.
CheckinPatron expiration dates
The date differential for Reduced Transportation Holds (RTH) in LINKcat was changed from 365 days to 120 days. (ILS Committee minutes 12/20/2020). This means that when a library is checking in returns or new items, holds available with that library as a pickup location will remain in the library as long as the hold was placed within 120 days from the first active hold in the queue. On 8/10/2021 the Circulation Services Subcommittee made a recommendation to the date differential back to 60 days; this recommendation will be on the October 6, 2021 ILS Committee Agenda.
In late January 2021, some libraries opted to extend patron record expiration dates for those patron records with expiration dates between January and June 2021. The option included staggering the new expiration dates based on first character of the patron’s Last Name. Read the full proposal in the CSS minutes of 01/12/2021.Technical Services
- There are no restrictions on Technical Services activity (Cataloging/Linking, Serials, and GetIt Acquisitions).
- Libraries may order and process materials, send POs from GetIt, receive magazines in serials, create BSEs and link items, batch edit and delete items, etc. (if desired).
- There are no restrictions on importing bib records (Madison Catalogers only).
- Remote support for Bibliovation
Services that are accessible outside the SCLS network
- Access to Help Desk ticketing: available using email which has been documented on the "SCLS Help Desk Support (for member libraries only)" section of this webpage.
- All regular reports continue to be posted to the web site except for the Long in Transit and the Purchasing Alert reports.
- Online webinars and tutorials are available remotely.
Accessing Bibliovation Remotely
- Each library needs to determine whether they will allow access to staff functions
- If you are going to allow staff to access Bibliovation remotely, make sure staff have the login and password. Staff may contact the Help Desk to “re-set” the password if it has been forgotten but this re-set will affect everyone who uses that login. If you must request a password re-set, make sure you share the updated information with all staff that are using that login.
- All areas (Cataloging, Circulation, Serials, GetIt Acquisitions) of Bibliovation are available when working remotely.
- Reports – Staff can continue to run the On Demand reports through Bibliovation. These are the reports that were previously run through Crystal Reports; which has been discontinued.
- Print Notices - Print Notices are being generated according to each library's Calendar and the settings in a patron record.
- Technology Support
Planning for re-opening
As you begin to plan for your library’s eventual re-opening to the public, you’re likely evaluating what equipment you have available, your library’s PC placements, and how best to increase the distance between staff and patrons.
- you are considering moving PCs to increase the distance between people
- SCLS re-purposed your patron laptops for staff use during the closed time and you need the laptops to be converted back for patron use
- you have other questions about your re-opening related to technology
… please submit a SCLS Help Desk ticket well in advance so we can help you get ready.
The Helpdesk Portal is still the preferred way to submit tickets, but library staff members who are working from home without remote access to the SCLS network can submit a ticket by sending an email to
Support during closures
- (3/24) The SCLS Technology Team has updated the guidelines of our temporary remote access service.
- Info from WI Department of Public Instruction (DPI)
Changes in service level for a Wisconsin public library is a local decision according to State Statute. At this time, the Division for Libraries and Technology (DLT) encourages library administration to consult with local municipal and education officials to determine whether expansion or reduction of service is the best decision at this time. DLT cannot make specific recommendations for libraries, only provide this guidance.
SCLS Library Status (for curbside pickup status visit the Libraries Bounce Back page)
The Wisconsin Public Libraries Reopening Guide, a collaborative effort between the Department of Public Instruction (DPI) and the Wisconsin public library community, provides a process to help libraries develop their own reopening plans. This reopening guide focuses on the safety of staff and the community and is specific to the needs of libraries and library services during this COVID-19 public health event.
The overview document offers an “At-A-Glance” view of the process, presented as steps in decision-making at the local level, while the full Reopening Guide provides a “deep dive” into different aspects of reopening, including an occupancy calculator, which can help a library determine how many people it will allow in the library or a specific space.
A walkthrough webinar has was held June 4 and a recording is available.
- COVID-19 Information for Wisconsin Public Libraries: https://dpi.wi.gov/pld/boards-directors/disaster-planning/coronavirus
- Pandemic Flu Planning: https://dpi.wi.gov/pld/boards-directors/disaster-planning
- Pandemic Flu Planning Tools (school oriented): https://dpi.wi.gov/sspw/pupil-services/school-nurse/communicable-diseases/pandemic-flu/planning-tools
Resources to share
- Online resources & databases during COVID-19 pandemic
- Director Meetings During Closure and Youth Services Check-ins (recordings of remote meetings)
- Ancestry Access Has Been Expanded -- SCLS staff have worked with ProQuest to set up remote access for SCLS libraries that subscribe to Ancestry Library.
- To access Ancestry from outside the library: https://www.scls.lib.wi.us/cgi-bin/libauth.cgi?connectto=AL.
- Remote access will be available until December 31, 2021 and will be re-evaluated monthly as needed. Usage statistics by library will not be available for this special remote access.
- BadgerLink vendors’ and partners’ offer distance learning materials during COVID-19 Pandemic
- EBSCO Information and Free Resources for Schools and Public Libraries Impacted by COVID-19
- Health & safety resources
These resources are provided as a way of helping library staff educate themselves about the COVID-19 (Coronavirus) -- see current data.
- On Oct. 6, Gov. Tony Evers directed Wisconsin Department of Health Services Secretary-designee Andrea Palm to issue Emergency Order 3, limiting public gatherings to no more than 25 percent of a room or building's total occupancy, with some exceptions. This directive is effective at 8 a.m. on Oct. 8, 2020, and will remain in effect until Nov. 6, 2020. (frequently asked questions).
- Gov. Evers Issues Executive Order Declaring Public Health Emergency and Requiring Face Coverings Statewide (07/30/2020)
- Wisconsin Department of Health Services
- Ebling Library research guide (by UW Hospital)
- Reopening Archives, Libraries, and Museums (REALM) Information Hub: A COVID-19 Research Project (OCLC, the Institute of Museum and Library Services, and Battelle)
- Novel Coronavirus (COVID-19)—Fighting Products (Center for Biocide Chemistries, American Chemistry Council)
- The Science of Soap – here's how it kills the coronavirus (by Pall Thordarson in The Guardian)
- Case data about the worldwide spread of Covid-19
- Coronavirus and libraries: Staying safe and staying relevant (a Danish perspective)
- Johns Hopkins University has developed an interactive web-based dashboard to visualize and track confirmed coronavirus cases in real-time. The dashboard illustrates the location and number of confirmed COVID-19 cases, deaths and recoveries for all affected countries. It was developed to provide researchers, public health authorities and the public with a user-friendly tool to keep tabs on the outbreak as it unfolds.
Resources for Children
- A Comic Exploring The New Coronavirus by Malaka Gharib, Editor NPR. Download and print a comic book or a 3 min. Podcast for listening
- Brain Pop Coronavirus Helping Kids Navigate Scary News Stories (PBS)
American Library Association (ALA)
National Library of Medicine
Center for Disease Control (CDC)
- Mitigating COVID-19 When Managing Paper-Based, Circulating, and Other Types of Collections -- Please join Dr. David Berendes and Dr. Catherine Rasberry, from the Centers for Disease Control, for an overview of the CDC’s guidance for community settings and environmental disinfection, and a discussion of how libraries, archives, and museums can help mitigate COVID-19 when working with paper-based, circulating, and other types of collections. The presentation will be followed by a question and answer period.
- About Coronavirus Disease, 2019 (COVID-19)
- Stigma Related to COVID-19
- Information Sheets
Technology - Cleaning Electronic Equipment
- (CDC) Interim Guidance for Administrators of US Institutions of Higher Education
- (CDC) Recommendations for Election Polling Locations
- (NY Dept of Health) Interim Cleaning and Disinfection Guidance for Primary and Secondary Schools for COVID-19
- (Apple) How to Clean your Apple products
- (Dell) How to Clean the LCD Panel on your Dell Laptop, All-In-One Computer or Monitor
- (Bibliotheca) Cleaning methods for Bibliotheca solutions
- Financial hardship due to COVID-19
- CARES Act – Federal Stimulus Bill Public Information - An FAQ page from Wisconsin's Department of Workforce Development about expanded unemployment benefits
- Unemployment COVID-19 Public Information – An FAQ page from Wisconsin's Department of Workforce Development for people laid off during the COVID-19 (coronavirus) outbreak.
- Financial Resources to Help Get Through COVID-19 – Compiled by UW-Extension.
- Coronavirus Information and Resources – Compiled by 211 Wisconsin. Call '211' or Text your zip code to '898211' for assistance. (Help available in 180 languages).
- Protect yourself financially from the impact of the coronavirus (English) – Consumer Financial Protection Bureau
- Proteja sus finanzas del impacto del coronavirus (Español) – Oficina para la Protección Financiera del Consumidor (Consumer Financial Protection Bureau)
- Information for small businesses
- COVID-19 Business Resources – Wisconsin Economic Development Corporation (WEDC)
- Interim Guidance for Businesses and Employers – Centers for Disease Control and Prevention
- Coronavirus (COVID-19) Small Business Guidance and Loan Services – US Small Business Administration
- Preparing for Coronavirus (COVID-19) on Farms – UW Extension Farm Management