Enterprise Wireless Support (Meraki)

What does the Meraki Access Point (AP) look like?

Front/Side: Indicator light		Back: Plugs (Power, Power over Ethernet, Network)
Click on picture to enlarge		Click on picture to enlarge

Connections on back of AP

• Power over Ethernet  = For technical reasons, SCLS will only use Power over Ethernet for APs. Using this type of connection, the power to the AP is delivered over the network cable.

Access Point (AP) information and troubleshooting

Indicator light

The access point is equipped with a multi-color LED light on the front of the unit. This light conveys information about system functionality and performance:

• Orange = AP is booting (permanent Orange suggests hardware issue)
• Rainbow = AP is initializing/scanning
  • This most commonly occurs after power or network outages, or after power cycling the AP or network equipment.
  • Wait 5 minutes for the light to go solid green or solid blue.
  • If the light is still flashing after 5 minutes, call the Help Desk.
• Blinking Blue = AP is upgrading
• Green = Connected to network and no clients are connected
• Blue = Connected to network and clients are connected
• Blinking Orange = AP can't successfully connect to the network-- call the Help Desk.
• No light = no power
  • If your AP is on a desk or shelf,
    • Make sure it’s plugged in. The AP can become unplugged at the AP, at the power brick, or the power outlet.
    • For assistance, call the Help Desk.
  • If your AP is mounted to the ceiling, call the Help Desk.

Other information about the Enterprise Wireless service

• The new Meraki Enterprise Wireless service connects to the cloud through the SCLS network.  If the SCLS network is down, then the Enterprise Wireless service is down.
• The Enterprise Wireless is available 24/7. If 24/7 availability is a problem, contact the Help Desk. Don’t unplug the AP to make it unavailable!
• If you experience any issues with the Enterprise Wireless service, please call the Help Desk. Do NOT power cycle the AP without talking to the Help Desk first.
• There are multiple wireless signals associated with the AP:
  • Library-Wireless = Open to everyone
  • Staff = Available to library staff with SCLS-supported laptops