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Handling Untangle Filtering Overblocks

  • Each library should have at least one designated contact for the filtering service.
  • The Untangle web content filtering service may incorrectly categorize websites and block access to the site.
  • Patrons may submit overblocked websites via web form.
  • The library’s filtering contact will receive all overblock reports from their library’s patrons.  The reports will arrive via email.
  • Each library will decide whether or not the submitted websites should be unblocked.
  • Please submit a Help Desk ticket similar to the one below to have SCLS unblock approved websites.


Example of HelpDesk ticket about overblocked sites