Technology Committee Minutes

October 2, 2019 1 p.m.
SCLS Headquarters

Present: R. Daley (1), L. Schmiedicke (2), J. Foster (3), C. Danner (4), S. Kucher (5), , J. Holmes (7), L. Stippich (8), M. Gartler, J. Schmidt (11-13)

Excused:
T. Herold (9-10)

Absent:  R. Mader (6), M. Spellman (11-13)

Chair: D. Jacobson; Notetaker: V. Teal Lovely; Facilitator:  V. Teal Lovely

 

 

  1. Call to Order at 10:00 am
    1. Introduction of guests/visitors

                                                              i.      None.

    1. Changes/Additions to the Agenda

                                                              i.      None.

    1. Requests to Address the Committee

                                                              i.      None.

 

  1. Approval of previous meeting minutes: June 5, 2019
    1. Motion: L. Stippich moved approval of the June 5, 2019 minutes.  J. Holmes seconded.
    2. Discussion: none.
    3. Vote: motion carried.

  2. Action Items
    1. None.

  3. Discussion
    1. 2020 Technology Plan

                                                              i.      Discussion: We are working on the 2020 plan and the 5 year plan.  We will make it available for approval at the December meeting.

    1. Cybersecurity – M. Gartler

                                                              i.      Cybersecurity came up during a public policy conversation recently, and it got me wondering what, if anything, MPL or SCLS libraries should know/do about the topic. For example, what are we risking if we plug a patron flash drive into a *staff* computer? I see that happen frequently in order to facilitate printing of patron documents. Can we have a conversation about this sometime soon? Or if you prefer, start at the Tech committee and see what kind of questions people have. Relatedly, during ALA Annual in June, I heard that LITA will be rolling out some kind of partnership or professional development with the Cyber Readiness Institute. In January, I saw a presentation about a pilot CRI did with Harford County PL

1.      Discussion: As ransomware becomes more of an issue, do we need to be more concerned?  What is the risk of doing something like allowing a patron to plug in a flash drive?  Is it a risk to that PC, the wi-fi network, the staff network, and/or all SCLS computers?  Should SCLS have a policy?  Does SCLSasISP raise issues?  Are libraries doing things that put the network at risk?  Is there a top 5 don’t do this list?  Most threats come through staff email.  Make sure you have backups—as of right now, there is no best practices list.  Do not insert USB drives into computers unless you know the origin.  Attacks come in many forms and are geared towards making money.  This can happen by encrypting files and then asking for a payment to unencrypt or stealing information that can be sold.  Members asked for guidelines on a backup solution. This would require SCLS staff researching options.

2.      Suggestions:

a.       Ask for continuing education programs on cybersecurity.

b.      Provide information on what SCLS does protect.

c.       Provide information on local library best practices (email, backups, etc.)

d.      October is cybersecurity month.

e.       Information on what to backup would be helpful. SCLS could restore the software and image, but data would be lost.

 

    1. Review Network Policy updates (for approval at next meeting)

                                                              i.      Libraries with Satellite Smart Switches are ARP, BLV (2), CIA, LDI, MOO, MRO and MTH

1.      Discussion: There are no major changes. There is an addition to cover room temperature. We will let libraries know if there is a danger of the room with the network equipment overheating. All of the other changes in the document are the same as the last time that we reviewed the document. Libraries that are listed have Satellite Smart Switches. The plan is to inform them of the support deadline and most likely we will not take any action on this until spring, 2020 (unless the device dies). Please review the plan and share it with your clusters. We will vote on this at the December meeting. The documents will be posted on the SCLS Technology Committee web site.

 

  1. Requests for New Service
    1. MAD/ORE (Matthew Lamb)

                                                              i.      Weekly (between working ref @ ORE, and circ @ MAD) I usually encounter one or more patrons who are having difficulties logging in because someone has clicked switch user, and they are trying to enter their credentials for your 'admin' user/domain.

 

It tends to happen less on the Windows 10 or 8.1 machines, so hopefully it is a problem that will go away on its own eventually.

 

In the meantime, what would it take, or is it even possible for the 'admin' login to have a user picture of a stop-sign or something similar? I often seem to be the only staff that knows to check this when folks are unable to log in. We could try to better educate our staff, but only about 25% of our staff routinely provide computer support.

1.       Discussion: SCLS has developed a solution for this which was shown at the meeting.  The issue happens most frequently on Windows 7.  There is nothing we can do about that and Windows 7 is going away and most PCs will be replaced.  Windows 8 does have the issue with the arrow, or people can press enter.  We can’t rename the “Other” user option.  The only thing we can do is add the Stop sign. When SCLS installs MyPC, the logo is added.  “Stop” is not very user-friendly and may throw the patron off from using the software.  Moving forward, we would need to re-do this every time the software is upgraded.

a.       We cannot do anything with Windows 7.

b.       Is Windows 8/8.1 worth doing anything?  To be consistent with other decisions, we decided not to make retro-active changes.  However, many of the PCs in the libraries now are Windows 8.1 and will be in service for years.  Windows 8.1 tends to be more problematic than Windows 10.  If we are going to do this, it would make the most sense to do it for 8.1 and 10.  SCLS cannot assess right now how much work this will be.  Members reported that there is some confusion from patrons about how to log in, but it seems like it would be a lot of work to change this.  Re-educating staff might make more sense.  If we do change it, then having it say something like “Admin only” is friendlier than “Stop”.  Another difficulty is if SCLS staff push out an upgrade, they may not know if it worked.  Compared to other problems with MyPC, such as I don’t know my computer number, this is a small problem.  It’s the last thing that is checked when someone has a problem.  This will take more than 10 hours to fix; upkeep is an issue.

c.       The consensus is that it is not worth moving forward with the time it would require to fix this.

  1. Reports
    1. Technology Report

                                                              i.      Discussion: D. Jacobson reviewed the Technology Report with a emphasis on ending support for Windows 7.  On January 14, 2020 Microsoft will cease to support Windows 7.  This means several things for SCLS and members.  There is a team that will be working with libraries that currently have Windows 7 computers to replace them.  On March 31, 2020 any Windows 7 computers still on the network will be removed except for the self-checks and sorters.

  1. Items from Clusters
    1. None.

 

  1. Plan for next Meeting: December 4, 2019
    1. Approve:  2020 Technology Plan
    2. Discussion:  Review preliminary 2020 meeting calendar

 

  1. Adjournment
    1. S. Kucher moved adjournment of the meeting. M. Gartler seconded.
    2. Vote: motion carried.

 

SCLS staff is available to attend cluster meetings to share information and answer questions pertaining to this committee meeting and other departmental projects.


TC Agenda 10-2019