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Outlook on the web FAQ

Can we request email accounts for our Foundation/Friends/Board members?

  • SCLS provides and supports email accounts for library staff members only.  We are not able to provide accounts for Foundation/Friends/Board members for privacy and support-related reasons.

Can we have multiple email accounts open at once?

  • These are some options for having multiple email accounts open at once:
    • Open accounts in different browsers
    • Open accounts in incognito/private browsing tabs
    • Create separate browser profiles for different accounts (SCLS recommends Chrome or Edge for this)

What should I do if I forgot my password?

  • Contact the Help Desk to have your password reset.
  • If you use the forgotten password option in Microsoft 365, your request might not be answered as quickly.

Can I have my browser remember my login and password?

  • Technically you can. However if it's a shared PC, other people will be able to read your email. Also, if multiple people are using the same PC, you may have to enter at least the start of your login to pull up your specific login and password.
  • Also, if something happens and you lose your saved password, you will need to re-enter it.

How do I create a desktop shortcut to Outlook on the web?

  1. Right-click your desktop and choose New-> Shortcut
  2. Type and click Next
  3. Type a name for your new shortcut (ex. SCLS Email) and click Finish

How do I create a desktop shortcut to Outlook on the web that opens in a specific browser?

  1. Right-click your desktop and choose New-> Shortcut
  2. Copy the text from one of the following
Browser Outlook on the web shortcut path
Chrome "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe"
Edge "C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe"


"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -p "default"

and paste it into the Shortcut location box and click Next.

  1. Type a name for your new shortcut (ex. SCLS Email) and click Finish

How do I create a link in an email or signature in Outlook on the web?

As you’re typing, Outlook on the web will turn URLs and email addresses into links, provided you type a space or press enter afterward. This feature may work better in some browsers than others.

You can also manually insert a link by highlighting text, clicking on Insert > Link, and adding the URL to which you'd like to link.

When I log in, what exactly does the "keep me signed in" checkbox do?

Checking “Keep me signed in” will keep you signed in, even if you close and reopen your browser. When you explicitly sign out, your account (but not your password) will still be remembered on the computer making it easier to sign in next time. If you’re using a public computer, we strongly recommend that you don’t check “Keep me signed in” and that you sign out explicitly when you’re done.

How do I remove a user that is listed on the Outlook on the web sign-in page?

Click on the user you'd like to remove and then click “Forget this account."

How should I handle Junk email?

  1. Outlook on the web will automatically flag some email as "Junk" and put it in the Junk folder. You should periodically review the items in the Junk folder to make sure no legitimate email was accidentally flagged. Items in the Junk folder will be automatically deleted after they are 30 days old.
  2. To mark email as "Junk" and help to train Outlook on the web, do the following:
    1. Right-click the message
    2. Select Report > Junk
  3. To mark "Junk" email as legitimate, do the following:
    1. Right-click the message
    2. Select Report > Not junk

How do I remove email address entries from Outlook on the web's auto-complete?

  1. Start a new message
  2. In the "To" field, begin typing the first few characters of the contact
  3. In the resulting list, use the arrows to highlight the entry you'd like to remove
  4. Hit the Delete key to remove the highlighted contact

How do I print an attachment without downloading it first?

  1. Click on the attachment
  2. The attachment will open in a separate pane
  3. Select Print from the menu

Can I set up an "Out of Office" response when I am on vacation?

Follow these instructions to set up an Automatic Reply:

How long do messages stay in the Junk Email or Deleted Items folders?

Items put into these folders will be automatically deleted after 30 days.

Can I use Thunderbird or another mail client to access my Microsoft 365 email?

SCLS does not support the use of mail clients to access Microsoft 365 email.

How do I check my spelling in Microsoft 365?

Microsoft 365's Outlook on the web relies on your browser to check spelling. More information on supported browsers for Office 365 can be found here: Supported browsers for Outlook on the web 

If I click on a link to email someone, will it automatically open Outlook on the web?

Because it is a browser-based email program, there is not a way to set Outlook on the web as your default email program. Links to automatically email someone ("mailto:" links), will not open Outlook on the web.

Instead, simply copy the email address and paste it into your Outlook on the web message's "To:" field.

What settings should I use if I want to configure selfchecks or other devices to send email?

The settings needed to do this type of configuration can be found here:

How can I access my email using a mobile device?

SCLS recommends using the Microsoft Outlook app.

What is Microsoft's privacy policy?

Is there an easy way to share my contacts with another user?

No. Contacts folder sharing is not possible in Outlook Web App.

Where can I find more information about Outlook on the web?



For more information, contact: