Social distancing has become necessary with the presence of COVID-19. This makes supporting patrons using library computers a challenge for staff. SCLS has purchased a bulk license for Zoho Assist software so that libraries can support PC users remotely. This means staff can remote into the PCs, and even talk to the patrons using a headset, without leaving the reference desk.
Each library will be able to select staff that will have their own credentials to log into the Zoho Assist management portal. All the SCLS-supported patron computers at your library will have the Zoho Assist Client installed on them, making them remote-accessible by staff.
Request a Zoho Assist technician account.
Documentation
- Zoho Assist FAQ
- Zoho Assist Overview Youtube Link
The linked video starts at 6:55 and will go over the basic technician controls, ending at around the 18:30 mark.
- Getting set up for Zoho Assist - setting account passwords, renaming PCs (PDF)
- Using Zoho Assist - basics and voice chat (docx)
For more information, contact: