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Technology Help

For SCLS Library Staff Only

Reporting Online (any time)

Use the appropriate form below. We will try to address issues marked High within 8 business hours after they are submitted. Call or page for urgent problems instead of using the forms.

Technology Support Form

  • Use for SCLS supported hardware and software issues, Library Online, OverDrive, database authentication

Koha Support Form

  • Use for all non-serials Koha and GetIt issues.

Koha Serials

  • Use for all serials issues. Follow the directions on the page.

Reporting by Phone (8:30-5:00 M-F)

If you have an urgent problem or prefer reporting by phone, call the Help Desk:

(608) 242-4710 (Local)
(855) 583-2435 (Toll free)

Reporting Urgent Problems

For urgent problems during regular business hours, call the Help Desk. Outside of normal hours, call the pager. Do not use the forms to report urgent problems at any time.

Urgent problems include:

  • Down systems: Koha, LINKcat, Internet, Library Online
  • Response time problems

Check the SCLS Status Wiki to see if the problem has already been reported, but feel free to report any additional details.

Self Help & Information

SCLS Status wiki (urgent problems)

Koha Known Problems Page (reported Koha problems)

Technology Page (Technology web page)

Technology News (Technology news blog)

TechBits

LINK2.0Koha Blog (informational articles on new features, etc.)

Browse the Koha Module pages for documentation, workflow tips, etc.
(See left sidebar.)

After Hours Support

Report urgent problems outside of normal help desk hours via the Help Desk Pager:

608-376-0505 (Directions)

Escalating Problems

If you have reported a problem that has not been addressed within a reasonable period of time, contact Vicki Teal Lovely.


For more information about Technology, contact Vicki Teal Lovely.