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Technology Help

For SCLS Library Staff Only

Reporting Online (any time)

Use the appropriate form below. We will try to address issues marked High within 8 business hours after they are submitted. Call or page for urgent problems instead of using the forms.

SCLS Help Desk Portal

Everything you need to know about creating a Help Desk Portal account is in this Tech News blog post.

Koha Serials

  • Use for all serials issues. Follow the directions on the page.

Self Help & Information

SCLS Status wiki (urgent problems)

Koha Known Problems Page (reported Koha problems)

Technology Page (Technology web page)

Technology News (Technology news blog)


LINK2.0Koha Blog (informational articles on new features, etc.)

Browse the Koha Module pages for documentation, workflow tips, etc.
(See left sidebar.)

Escalating Problems

If you have reported a problem that has not been addressed within a reasonable period of time, contact Vicki Teal Lovely.


Reporting by Phone (8:30-5:00 M-F)

If you have an urgent problem or prefer reporting by phone, call the Help Desk:

(608) 242-4710 (Local)
(855) 583-2435 (Toll free)

Reporting Urgent Problems

For urgent problems during regular business hours, call the Help Desk. call the After Hours Support number (see below). Do not use the portal to report urgent problems at any time.

Urgent problems are down-time and serious response time issues with system-wide or building-wide services (except GetIt and Crystal Reports).

Check the SCLS Status Wiki to see if the problem has already been reported, but feel free to report any additional details.

After Hours Support

Report urgent problems after normal help desk hours via the After Hours phone number. Do not use the portal to report urgent issues. The ticket portal is not monitored outside of business hours.

(608) 571-7243 (PAGE)

Leave a Voice Message with the requested info. SCLS staff should respond within 15 minutes (whenever possible).

After Hours Support Hours:

  • M-F 7am to 8:30am AND 5pm to 10pm
  • Saturday 8am to 7pm
  • Sunday 11am to 6pm
  • No holiday coverage for major holidays when all libraries are closed.






For more information about Technology, contact Vicki Teal Lovely.