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ILS Support

Reporting Bibliovation Problems

Please follow this process when reporting problems (including issues reported by patrons):

  • If you think your problem is critical, check to see if it is listed below
  • If you don't see it there or it's not critical, check the Known Problems Database
  • If you cannot find an entry for your problem, please create a Help Desk ticket by using the online form (preferred method)
    • Be sure to provide a detailed description of the problem, and if applicable, include item or patron barcodes 
    • We welcome phone calls, but using the online form when at all possible helps us manage the tickets on our end

Status of Known Critical/High Problems in Bibliovation

A fix was posted to Bibliovation at 9 pm on 6/10/20 as release 6.00.27. Details are posted in the Release Notes
A fix was posted to Bibliovation at 9 pm on 5/4/20 as release 6.00.23 and 6.00.24. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 3/19/20 as release 6.00.21 and 6.00.22. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 2/24/20 as release 6.00.20. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 1/22/20 as release 6.00.18. Details are posted in the Release Notes.

The following are issues that are in the queue for an upcoming release as soon as possible:

Other News

  • 9/3/2020 The monthly LINKcat.info and LINKcat Mobile reports for Aujgust are posted.
  • 9/1/2020 The monthly Bibliovation reports for August 2020 can be found online.
  • 8/28/2020 One more round of patron record expiration extensions.  We have sent out the information and a survey link an email to all LINKcat directors and CIRc staff and in LINKcat News blog post.  Please, only submit one response per library.
  • 8/28/2020 The minutes from the August 11 CSS Meeting are available online.
  • 8/26/2020 4,313 bibliographic records were newly cataloged and/or updated in the database between 7/30/20 and 8/25/20.
  • 8/26/2020 7,515 items and 633 bibliographic records (with only withdrawn items attached) were deleted in the monthly batch deletion of withdrawn items.
  • 8/21/2020 The minutes and ILS Report from the August IC Meeting are available online.
  • 8/19/2020 We have resumed running the Long In Transit report.  We have provided details about the resumption of this report in an email to link-announce and in a LINKcat News blog post.  Please read one of these information sources for more information.
  • 8/17/2020 The following collection code was deleted from Bibliovation: GGML (Go Green, Main Level).  See the minutes from the August ILS Committee meeting.
  • 8/3/2020 The monthly Bibliovation reports for July 2020 can be found online.
  • 8/3/2020 The monthly LINKcat.info and LINKcat Mobile reports for July are posted.