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ILS Support

Reporting Bibliovation Problems

Please follow this process when reporting problems (including issues reported by patrons):

  • If you think your problem is critical, check to see if it is listed below
  • If you don't see it there or it's not critical, check the Known Problems Database
  • If you cannot find an entry for your problem, please create a Help Desk ticket by using the online form (preferred method)
    • Be sure to provide a detailed description of the problem, and if applicable, include item or patron barcodes 
    • We welcome phone calls, but using the online form when at all possible helps us manage the tickets on our end

Status of Known Critical/High Problems in Bibliovation

NEW! Bibliovation production upgrade scheduled for 9pm on 12/7/20. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9 pm on 6/10/20 as release 6.00.27. Details are posted in the Release Notes
A fix was posted to Bibliovation at 9 pm on 5/4/20 as release 6.00.23 and 6.00.24. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 3/19/20 as release 6.00.21 and 6.00.22. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 2/24/20 as release 6.00.20. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 1/22/20 as release 6.00.18. Details are posted in the Release Notes.

The following high-priority issues are fixed in the sandbox and will be included in next upgrade on December 7, 2020:

The following high-priority issues are partially fixed in production:

The following are high-priority issues that are in the queue for an upcoming release as soon as possible:

Other News

  • 11/25/2020 5,495 bibliographic records were newly cataloged and/or updated in the database between 10/29/2020 and 11/24/2020.
  • 11/25/2020 19,168 items and 2,466 bibliographic records (with only withdrawn items attached) were deleted in the monthly batch deletion of withdrawn items.
  • 11/25/2020 The minutes from the November 18, 2020, DIS Meeting are available online.
  • 11/23/2020 A Bibliovation upgrade is scheduled for Monday, December 7 at 9 pm. See the Release notes for a full list of fixes. See the LINKcat News blog post for some additional highlights.
  • 11/20/2020 The minutes from the November 10, 2020, CSS Meeting are available online.
  • 11/18/2020 The minutes from the November 11, 2020, CMS Meeting are available online.
  • 11/2/2020 The monthly Bibliovation reports for October 2020 can be found online.
  • 11/2/2020 The monthly LINKcat.info and LINKcat Mobile reports for October are posted.
  • 10/30/2020 The Serials Clones Records for 2021 are complete.  You can find the Serials Clones 2021 memo online.
  • 10/21/2020 616 bibliographic records with no items attached (that were created before 7/1/20) were deleted from the database.
  • 10/21/2020 8,781 items and 1,035 bibliographic records (with only withdrawn items attached) were deleted in the monthly batch deletion of withdrawn items.
  • 10/16/2020 Updates have been made to a policy and the linking manual to reflect Criterion Collection videorecordings being on separate records. See the LINKcat News blog post.
  • 10/15/2020 The minutes from the October 7, 2020, IC Meeting and October ILS Report are available online.
  • 10/14/2020 See the LINKcat News blog post for information about the moratorium on changes to existing bibliographic records, which starts Friday, October 23.
  • 10/1/2020 The monthly LINKcat.info and LINKcat Mobile reports for September are posted.
  • 10/1/2020 The monthly Bibliovation reports for September 2020 can be found online.