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ILS Support

Reporting Bibliovation Problems

Please follow this process when reporting problems (including issues reported by patrons):

  • High priority problems are listed below. If you think your problem is high-priority, please check below.
  • If you don't see it there or it's not high-priority, check the Known Problems Database.
  • If you cannot find an entry for your problem, please create a Help Desk ticket by using the online form (preferred method).
    • Be sure to provide a detailed description of the problem, and if applicable, include item or patron barcodes.
    • We welcome phone calls, but using the online form when at all possible helps us manage the tickets on our end.

Reporting Bibliovation Response Time Problems

Status of Known High Priority Problems in Bibliovation

A fix was posted to Bibliovation at 9pm on 4/22/21 as release 6.02.12. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9pm on 2/10/21 as release 6.02.09. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9pm on 1/11/21 as release 6.02.07. Details are posted in the Release Notes
A fix was posted to Bibliovation at 9pm on 12/7/20 as release 6.02.04. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9 pm on 6/10/20 as release 6.00.27. Details are posted in the Release Notes
A fix was posted to Bibliovation at 9 pm on 5/4/20 as release 6.00.23 and 6.00.24. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 3/19/20 as release 6.00.21 and 6.00.22. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 2/24/20 as release 6.00.20. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 1/22/20 as release 6.00.18. Details are posted in the Release Notes.

The following high-priority issues are partially fixed in production:

The following are high-priority issues that are in the queue for an upcoming release as soon as possible:

Other News

  • 5/4/2021 The monthly Bibliovation reports for April 2021 can be found online.
  • 5/3/2021 The monthly LINKcat.info and LINKcat Mobile reports for April are posted.
  • 4/23/2021 Bibliovation was upgraded last night. Please see the Release Notes for details on the fixes.
  • 4/22/2021 1,168 bibliographic records with no items attached (that were created before 1/1/21) were deleted from the database.
  • 4/22/2021 22,087 items and 2,642 bibliographic records (with only withdrawn items attached) were deleted in the monthly batch deletion of withdrawn items.
  • 4/21/2021 A Bibliovation upgrade is scheduled for 9pm on Thursday, April 22. See the LINKcat News blog post for more details.
  • 4/21/2021 The minutes and ILS Report from the April 7, 2021, IC Meeting are available online.
  • 4/20/2021 Registration is now open for the GetIt Acquisitions User Group, June 1, 2021, from 1:30 - 3:00 pm.  Register now.
  • 4/20/2021 Registration is now open for the Circulation Overview (live) webinar, May 17, 2021. 1 - 3 pm.  Register now.
  • 4/20/2021 Registration is now open for the Patron Record and Registration (live) webinar, May 5, 2021, 10:00am - 12:00.  Register now.
  • 4/14/2021 NEW: Requirements for entering data in a patron's phone number field(s). Read the LINKcat News blog post for details about this change.
  • 4/14/2021 See the LINKcat News blog post for updated information about the moratorium on changes to existing bibliographic records, which now starts Sunday, April 25.
  • 4/8/2021 The Multi-part DVD Packaging Work Group is asking each library to complete the online survey by April 30, 2021.
  • 4/2/2021 The monthly Bibliovation reports for March 2021 can be found online.
  • 4/1/2021 The monthly LINKcat.info and LINKcat Mobile reports for March are posted.