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ILS Support

Reporting Bibliovation Problems

Please follow this process when reporting problems (including issues reported by patrons):

  • If you think your problem is critical, check to see if it is listed below
  • If you don't see it there or it's not critical, check the Known Problems Database
  • If you cannot find an entry for your problem, please create a Help Desk ticket by using the online form (preferred method)
    • Be sure to provide a detailed description of the problem, and if applicable, include item or patron barcodes 
    • We welcome phone calls, but using the online form when at all possible helps us manage the tickets on our end

Known Critical Problems in Bibliovation

The following are what are considered critical problems. These will receive priority to resolve as quickly as possible. We are also working to prioritize all reported problems, test them and report them to LibLime. We will add them to the Known Problems page (https://www.scls.info/ils-known-problems) as quickly as possible. Please check here before reporting a problem. If you can't find the problem you have discovered, please report it. 

*Not considered critical, but fix included in the current release

LINKcat/Bibliovation Services that are available:

  • E-commerce credit card payment 1/10/20
  • Bibliovation sandbox is available for library staff. A memo has been sent out in delivery with your library's current password. 1/15/20

LINKcat/Bibliovation Services that are not up yet:

2020-1-14 2:30 pm: The following services are not yet available. We are working to restore them as quickly as possible:

  • Please do not run reports from within Bibliovation (other than Holds Awaiting Pickup, Holds Queue)
  • Replacement for Crystal Reports

Other News

  • 1/16/2020 The minutes from the January CMS Meeting are available online.
  • 1/9/2020 Two new Collection Codes are available in Bibliovation: BKYFIWL and BKYNFWL. See the LINKcat News blog post for more details.
  • 1/3/2020 The monthly LINKcat.info and LINKcat Mobile reports for December are posted.
  • 1/3/2020 The monthly Koha reports for December 2019 can be found online.  ILS Staff are still working on the messages report.  When it is available we will notify libraries by email.
  • 12/18/2019 10,748 items and 1,418 bibliographic records (with only withdrawn items attached) were deleted in the monthly batch deletion of withdrawn items.
  • 12/3/2019 The LINKcat Launcher Script will be discontinued when we migrate to Bibliovation. See the LINKcat News blog post for more details.
  • 12/2/2019 The monthly Koha reports for November 2019 can be found online.
  • 12/2/2019 The monthly LINKcat.info and LINKcat Mobile reports for November are posted.