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ILS Support

Reporting Bibliovation Problems

Please follow this process when reporting problems (including issues reported by patrons):

  • If you think your problem is critical, check to see if it is listed below
  • If you don't see it there or it's not critical, check the Known Problems Database
  • If you cannot find an entry for your problem, please create a Help Desk ticket by using the online form (preferred method)
    • Be sure to provide a detailed description of the problem, and if applicable, include item or patron barcodes 
    • We welcome phone calls, but using the online form when at all possible helps us manage the tickets on our end

Status of Known Critical/High Problems in Bibliovation

A fix was posted to Bibliovation at 9 pm on 6/10/20 as release 6.00.27. Details are posted in the Release Notes
A fix was posted to Bibliovation at 9 pm on 5/4/20 as release 6.00.23 and 6.00.24. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 3/19/20 as release 6.00.21 and 6.00.22. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 2/24/20 as release 6.00.20. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 1/22/20 as release 6.00.18. Details are posted in the Release Notes.

The following are issues that are in the queue for an upcoming release as soon as possible:

Other News

  • 8/3/2020 The monthly Bibliovation reports for July 2020 can be found online.
  • 8/3/2020 The monthly LINKcat.info and LINKcat Mobile reports for July are posted.
  • 7/29/2020 1,450 bibliographic records with no items attached (that were created before 4/1/20) were deleted from the database.
  • 7/29/2020 5,206 bibliographic records were newly cataloged and/or updated in the database between 6/25/20 and 7/28/20.
  • 7/29/2020 11,880 items and 981 bibliographic records (with only withdrawn items attached) were deleted in the monthly batch deletion of withdrawn items.
  • 7/22/2020 The Mobile App recommendation and cost comparison information is available online.
  • 7/22/2020 The minutes from the July CSS meeting can be found online.
  • 7/22/2020 The minutes from the July DIS meeting can be found online.
  • 7/21/2020 The minutes from the July CMS Meeting can be found online.
  • 7/2/2020 The monthly Bibliovation reports for June 2020 can be found online.
  • 7/2/2020 The monthly LINKcat.info and LINKcat Mobile reports for June are posted.