You are here

ILS Support

Reporting Bibliovation Problems

Please follow this process when reporting problems (including issues reported by patrons):

  • High priority problems are listed below. If you think your problem is high-priority, please check below.
  • If you don't see it there or it's not high-priority, check the Known Problems Database.
  • If you cannot find an entry for your problem, please create a Help Desk ticket by using the online form (preferred method).
    • Be sure to provide a detailed description of the problem, and if applicable, include item or patron barcodes.
    • We welcome phone calls, but using the online form when at all possible helps us manage the tickets on our end.

Reporting Bibliovation Response Time Problems

Status of Known High Priority Problems in Bibliovation

A fix was posted to Bibliovation at 9pm on 8/23/21 as release 6.02.14. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 7am on 8/9/21 as release 6.02.13. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9pm on 4/22/21 as release 6.02.12. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9pm on 2/10/21 as release 6.02.09. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9pm on 1/11/21 as release 6.02.07. Details are posted in the Release Notes
A fix was posted to Bibliovation at 9pm on 12/7/20 as release 6.02.04. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9 pm on 6/10/20 as release 6.00.27. Details are posted in the Release Notes
A fix was posted to Bibliovation at 9 pm on 5/4/20 as release 6.00.23 and 6.00.24. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 3/19/20 as release 6.00.21 and 6.00.22. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 2/24/20 as release 6.00.20. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 1/22/20 as release 6.00.18. Details are posted in the Release Notes.

    The following problems are high-priority issues that are fixed in the sandbox. The production upgrade is pending.

    The following problems have sandbox fixes that are currently being tested:

    The following are high-priority issues that are in the queue for an upcoming release as soon as possible:

    The following high-priority issues are partially fixed in production. Additional fixes are pending:

    Other News

    • 10/22/2021 The registration is open for the Circulation User Group on December 16 from 1 - 3 pm.  Register online.
    • 10/21/2021 The registration is open for the GetIt Acquisitions User Group on December 14 from 10 - 11:30 am.  Register online.
    • 10/21/2021 The registration is open for the Discovery Layer User Group on December 8 from 9 - 10:30 am.  Register online.
    • 10/19/2021 The minutes and ILS Report for the October 6 ILS Committee Meeting can be found online.
    • 10/15/2021 The Linking User Group is scheduled for December 9 from 1 - 2:30 pm via phone/videoconference.  Please register online.
    • 10/15/2021 The Serials User Group is scheduled for December 1 from 1 - 2:30 pm via phone/videoconference.  Please register online.
    • 10/8/2021 In October 2021 the FCC is mandating that telephone companies require customers to enter 10-digit phone numbers.  Please read the LINKcat News blog post for more details.  As of 10/8/2021, over half of the records sent to libraries for clean-up have been updated (469 records out of 804) and staff are still working on the project.  Thanks to everyone for your diligence!
    • 10/8/2021 The Patron Categories "Limited Use" and "Limited Use-Juvenile" have had their enrollment periods changed to 12 months. Please read the LINKcat News blog post for more details.
    • 10/4/2021 The monthly LINKcat.info and LINKcat Mobile reports for September are posted.
    • 10/4/2021 The monthly Bibliovation reports for September 2021 can be found online.
    • 9/29/2021 5,875 bibliographic records were newly cataloged and/or updated in the database between 8/19/2021 and 9/28/2021.
    • 9/29/2021 23,971 items and 3,677 bibliographic records (with only withdrawn items attached) were deleted in the monthly batch deletion of withdrawn items
    • 9/24/2021 The minutes from the September 15 DIS Meeting are available online.
    • 9/24/2021 The minutes from the September 14 CSS Meeting are available online.
    • 9/16/2021 The minutes from the September 8 CMS Meeting are available online
    • 9/2/2021 The monthly LINKcat.info and LINKcat Mobile reports for August are posted.
    • 9/1/2021 The monthly Bibliovation reports for August 2021 can be found online.