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ILS Support

Reporting Bibliovation Problems

Please follow this process when reporting problems (including issues reported by patrons):

  • High priority problems are listed below. If you think your problem is high-priority, please check below.
  • If you don't see it there or it's not high-priority, check the Known Problems Database.
  • If you cannot find an entry for your problem, please create a Help Desk ticket by using the online form (preferred method).
    • Be sure to provide a detailed description of the problem, and if applicable, include item or patron barcodes.
    • We welcome phone calls, but using the online form when at all possible helps us manage the tickets on our end.

Reporting Bibliovation Response Time Problems

Status of Known High Priority Problems in Bibliovation

A fix was posted to Bibliovation at 9pm on 8/23/21 as release 6.02.14. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 7am on 8/9/21 as release 6.02.13. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9pm on 4/22/21 as release 6.02.12. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9pm on 2/10/21 as release 6.02.09. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9pm on 1/11/21 as release 6.02.07. Details are posted in the Release Notes
A fix was posted to Bibliovation at 9pm on 12/7/20 as release 6.02.04. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9 pm on 6/10/20 as release 6.00.27. Details are posted in the Release Notes
A fix was posted to Bibliovation at 9 pm on 5/4/20 as release 6.00.23 and 6.00.24. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 3/19/20 as release 6.00.21 and 6.00.22. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 2/24/20 as release 6.00.20. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 1/22/20 as release 6.00.18. Details are posted in the Release Notes.

    The following problems are high-priority issues that are fixed in the sandbox. The production upgrade is pending.

    The following are high-priority issues that are in the queue for an upcoming release as soon as possible:

    The following high-priority issues are partially fixed in production. Additional fixes are pending:

    Other News

    • 9/16/2021 The minutes from the September 8 CMS Meeting are available online
    • 9/2/2021 The monthly LINKcat.info and LINKcat Mobile reports for August are posted.
    • 9/1/2021 The monthly Bibliovation reports for August 2021 can be found online.
    • 8/24/2021 The minutes from the August 10 CSS Meeting are available online.
    • 8/20/2021 A Bibliovation update is scheduled for August 23, 2021 at 9pm. See the LINKcat News blog post for more details. 
    • 8/19/2021 The minutes and ILS Report from the August IC Meeting are available online.
    • 8/18/2021 12,144 bibliographic records were newly cataloged and/or updated in the database between 6/17/2021 and 8/17/2021.
    • 8/18/2021 32,049 items and 4,457 bibliographic records (with only withdrawn items attached) were deleted in the monthly batch deletion of withdrawn items (July was skipped due to server move).
    • 8/18/2021 1,534 bibliographic records with no items attached (that were created before 4/1/21) were deleted from the database.
    • 8/10/2021 The latest Bibliovation upgrade was completed early in the morning on August 10. See the LINKcat News blog post for more details.
    • 8/10/2021 The monthly Bibliovation reports for July 2021 can be found online.
    • 8/9/2021 A Bibliovation upgrade is scheduled for 7 am on Tuesday, August 10. See the LINKcat News blog post for more details.
    • 8/9/2021 New Collection Codes (BAEJ, BKJIBE, BKYFIGNMG, PAAFICL) and Shelving Locations (ADPA, CR, YADIS) are available in Bibliovation. See the LINKcat News blog post for more details.
    • 8/2/2021 The minutes from the July 21 DIS Meeting are available online.
    • 8/2/2021 The monthly LINKcat.info and LINKcat Mobile reports for July are posted.