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ILS Support

Reporting Bibliovation Problems

Please follow this process when reporting problems (including issues reported by patrons):

  • High priority problems are listed below. If you think your problem is high-priority, please check below.
  • If you don't see it there or it's not high-priority, check the Known Problems Database.
  • If you cannot find an entry for your problem, please create a Help Desk ticket by using the online form (preferred method).
    • Be sure to provide a detailed description of the problem, and if applicable, include item or patron barcodes.
    • We welcome phone calls, but using the online form when at all possible helps us manage the tickets on our end.

Reporting Bibliovation Response Time Problems

Status of Known High Priority Problems in Bibliovation

A fix was posted to Bibliovation at 9pm on 2/10/21 as release 6.02.09. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9pm on 1/11/21 as release 6.02.07. Details are posted in the Release Notes
A fix was posted to Bibliovation at 9pm on 12/7/20 as release 6.02.04. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9 pm on 6/10/20 as release 6.00.27. Details are posted in the Release Notes
A fix was posted to Bibliovation at 9 pm on 5/4/20 as release 6.00.23 and 6.00.24. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 3/19/20 as release 6.00.21 and 6.00.22. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 2/24/20 as release 6.00.20. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 1/22/20 as release 6.00.18. Details are posted in the Release Notes.

The following high-priority issues are partially fixed in production:

The following are high-priority issues that are in the queue for an upcoming release as soon as possible:

Other News

  • 2/25/2021 We have scheduled a Circulation User Group for April 1, 2021, from 1 - 2:30 pm via phone/web conference.  Register online.
  • 2/24/2021 7,123 bibliographic records were newly cataloged and/or updated in the database between 1/28/2021 and 2/23/2021.
  • 2/24/2021 20,848 items and 2,096 bibliographic records (with only withdrawn items attached) were deleted in the monthly batch deletion of withdrawn items.
  • 2/22/2021 The minutes from the February 9 CSS Meeting are available online.
  • 2/10/2021 There will be a Bibliovation point release upgrade Wednesday, February 10 at 9pm. The upgrade contains a couple of Circulation fixes, which are listed in the release notes. See the LINKcat News blog post for more details. 
  • 2/9/2021 The 2020 statistical summary for the Syndetics Unbound LINKcat enhanced content is posted.
  • 2/8/2021 The minutes from the February 3 IC Meeting are available online.
  • 2/2/2021 The monthly Bibliovation reports for January 2021 can be found online.
  • 2/1/2021 The monthly LINKcat.info and LINKcat Mobile reports for January are posted.