Reporting Bibliovation Problems
Please follow this process when reporting problems (including issues reported by patrons):
- High priority problems are listed below. If you think your problem is high-priority, please check below.
- If you don't see it there or it's not high-priority, check the Known Problems Database.
- If you cannot find an entry for your problem, please create a Help Desk ticket by using the online form (preferred method).
- Be sure to provide a detailed description of the problem, and if applicable, include item or patron barcodes.
- We welcome phone calls, but using the online form when at all possible helps us manage the tickets on our end.
Reporting Bibliovation Response Time Problems
- If you experience intermittent response time problems and short-term slowdowns in Bibliovation, please report this on the Bibliovation Response Time Report Form.
- If Bibliovation is currently unusable, please contact the Help Desk immediately (use the After Hours Support Number during evenings and weekends).
Status of Known High Priority Problems in Bibliovation
A fix was posted to Bibliovation at 9pm on 8/23/21 as release 6.02.14. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 7am on 8/9/21 as release 6.02.13. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9pm on 4/22/21 as release 6.02.12. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9pm on 2/10/21 as release 6.02.09. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9pm on 1/11/21 as release 6.02.07. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9pm on 12/7/20 as release 6.02.04. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 9 pm on 6/10/20 as release 6.00.27. Details are posted in the Release Notes
A fix was posted to Bibliovation at 9 pm on 5/4/20 as release 6.00.23 and 6.00.24. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 3/19/20 as release 6.00.21 and 6.00.22. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 2/24/20 as release 6.00.20. Details are posted in the Release Notes.
A fix was posted to Bibliovation at 10 pm on 1/22/20 as release 6.00.18. Details are posted in the Release Notes.
The following problems are high-priority issues that are fixed in the sandbox. The production upgrade is pending.
- Reduced Transportation Holds not working
- Advanced search option "Only items currently available for loan or reference" includes items not available for loan
- In transit holds not counted as "active" holds on Patron Dashboard page
The following are high-priority issues that are in the queue for an upcoming release as soon as possible:
- Hold requests on Holds Queue report blocking walk-in check out on self check unit
- Patron data in left sidebar not cleared when using Clear screen button
- Canceled holds on Holds Awaiting Pickup Report
The following high-priority issues are partially fixed in production. Additional fixes are pending:
- Checking out a hold on behalf of another patron (hold authorization) does not clear hold: A patron can check out a hold on behalf of another patron but the hold is re-queued, not filled.
- Changing priority of an item in transit or on hold shelf: As of 9/11/2020 staff can manipulate the Priority of a hold on the hold shelf to change the pickup location. See the Known Problems entry for more details. Items in Transit cannot be re-prioritized.
Other News
- 10/15/2021 The Linking User Group is scheduled for December 9 from 1 - 2:30 pm via phone/videoconference. Please register online.
- 10/15/2021 The Serials User Group is scheduled for December 1 from 1 - 2:30 pm via phone/videoconference. Please register online.
- 10/8/2021 In October 2021 the FCC is mandating that telephone companies require customers to enter 10-digit phone numbers. Please read the LINKcat News blog post for more details. As of 10/8/2021, over half of the records sent to libraries for clean-up have been updated (469 records out of 804) and staff are still working on the project. Thanks to everyone for your diligence!
- 10/8/2021 The Patron Categories "Limited Use" and "Limited Use-Juvenile" have had their enrollment periods changed to 12 months. Please read the LINKcat News blog post for more details.
- 10/4/2021 The monthly LINKcat.info and LINKcat Mobile reports for September are posted.
- 10/4/2021 The monthly Bibliovation reports for September 2021 can be found online.
- 9/29/2021 5,875 bibliographic records were newly cataloged and/or updated in the database between 8/19/2021 and 9/28/2021.
- 9/29/2021 23,971 items and 3,677 bibliographic records (with only withdrawn items attached) were deleted in the monthly batch deletion of withdrawn items
- 9/24/2021 The minutes from the September 15 DIS Meeting are available online.
- 9/24/2021 The minutes from the September 14 CSS Meeting are available online.
- 9/16/2021 The minutes from the September 8 CMS Meeting are available online.
- 9/2/2021 The monthly LINKcat.info and LINKcat Mobile reports for August are posted.
- 9/1/2021 The monthly Bibliovation reports for August 2021 can be found online.